Integrate customer support AI seamlessly with Sunshine Conversations.
Empower customers to self-serve on any channel, expand case coverage and interact with customers at every touchpoint.
Deliver a seamless customer experience across any channel.
Connect your messaging channels to Sunshine Conversations and deliver AI-powered support to customers on their preferred channels.
- Provide automated support on leading messaging channels like Facebook Messenger, WhatsApp, Instagram, and more
- Unify conversation history across multiple touchpoints without losing context
- Bring omnichannel, AI-powered support to customers instantly
- Detect customer intent across several conversations and build personalize workflows
By integrating with Zendesk’s Sunshine Conversations, Forethought delivers a seamless customer experience across any channel.
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The leading platform for customer-first experiences.
See why our AI platform is built differently from the ground up.
Complete platform
Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.
True AI
Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.
Rapid time to value
Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.
Security and trust
Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.